Support

Wypi private beta

Something went wrong with a cleaning

Raise it in that booking's message thread first. It reaches the other person directly and everything said there stays attached to the job, which is what Wypi looks at if it has to get involved.

Then email support@wypi.app with the booking date and what happened. Wypi can see the record of the booking, the payment and the messages. Wypi is not an arbitrator and cannot compel either side to do anything — what it can do is look at what actually happened and, where a payment is involved, act on it through Stripe.

Payments and payouts

I paid and the cleaner says they weren't paid

Those are two different things and both are normal. Your payment is secured when you book; the cleaner's earnings are released after the cleaning is confirmed, and the transfer to their bank then takes as long as their bank takes. Earnings and Payouts in Cleaner Mode shows where a payout is.

I want a refund

Cancel the booking before the cleaning starts and the payment is refunded through Stripe. After a cleaning has happened, email support with the booking and what went wrong.

My payout hasn't arrived

Check Earnings and Payouts first — if it says payouts are not set up, the connected account needs finishing with Stripe, and Wypi cannot send money until it is. If it says the transfer has gone out, it is with Stripe and the receiving bank.

Account

I forgot my password

Tap "Forgot password" on the sign-in screen. The link is emailed to you and opens Wypi directly. Links expire, and each one can only be used once — if it says it has expired, ask for a new one rather than re-opening the old email.

Delete my account

In the app: Profile → Settings → Delete account. It is permanent.

It removes your name, phone number, profile, saved addresses and properties, your photos, your notification settings, and the exact address of every request you posted. It keeps the record of completed and cancelled bookings, the payments attached to them, and reviews you wrote about other people — with your name removed from all of it. The Privacy Policy says why.

An account with a live booking, a payment still settling, or earnings that have not reached a bank cannot be deleted until those finish. The app says which one it is.

If you cannot get into the app to do it, email support@wypi.app from the address on the account.

Safety

If you are in immediate danger, call your local emergency number first. Then email support@wypi.app so Wypi can act on the account.

Wypi does not run background checks on anyone and does not verify insurance or licences. The terms say exactly what a "Verified" badge does and does not mean.

Notifications and permissions

Wypi asks for notifications after you post a request or send an offer, because that is when it has something to tell you. If you said no, iOS will not ask again — turn them on in Settings → Wypi → Notifications.

Location is read only while the app is open, and only to measure distances. Declining it does not stop you using Wypi.